1. Before We Dive In  
         1.1. Introduction (1m 15s)
         1.2. Why Founders Insurance (1m 42s)
2. Quoting  
         2.1. Introduction (1m 1s)
         2.2. Bridging the Applicant's Information (1m 30s)
         2.3. Policyholder Information (3m 18s)
         2.4. Vehicle Information: Verifying a Vehicle's Information (2m 48s)
         2.5. Vehicle Information: Verifying and Selecting Coverages (4m 36s)
         2.6. Adding, Removing and Replacing Vehicles (2m 40s)
         2.7. License Statuses (3m 14s)
         2.8. Verifying a Driver's Information (3m 50s)
         2.9. Defensive Driving Discount (0m 48s)
         2.10. Adding More Drivers and Violations (3m 6s)
         2.11. Removing and Replacing Drivers and Violations (2m 21s)
         2.12. A Look at the Premium (1m 42s)
         2.13. Retrieving a Quote (1m 21s)
3. Binding  
         3.1. Introduction (0m 26s)
         3.2. Accepting the Quote (1m 20s)
         3.3. Lienholders (2m 34s)
         3.4. Driver's License and Occupation Information (1m 55s)
         3.5. Additional Questions (2m 46s)
         3.6. Binding the Policy (1m 43s)
4. Tour of a Policy's Information  
         4.1. Introduction (0m 22s)
         4.2. Summary (3m 25s)
         4.3. Policy Activity (0m 34s)
         4.4. Documents (1m 0s)
         4.5. Claims History (0m 50s)
5. Endorsements  
         5.1. Introduction (0m 43s)
         5.2. Removing a Vehicle (2m 20s)
         5.3. Adding a Vehicle and Making Changes to a Vehicle (2m 40s)
         5.4. Replacing a Vehicle (1m 34s)
         5.5. Garaging Address Change (1m 28s)
         5.6. Mailing Address Change (1m 26s)
         5.7. Removing a Driver (1m 31s)
         5.8. Adding a Driver and Changing a Driver's Status from Excluded to Rated (2m 53s)
         5.9. Replacing a Driver (1m 21s)
         5.10. Adding a Lienholder (1m 54s)
         5.11. Removing a Lienholder (1m 25s)
         5.12. Replacing a Lienholder (1m 30s)
6. Renewals  
         6.1. Introduction (0m 23s)
         6.2. When Can a Policy Be Renewed? (0m 54s)
         6.3. Looking Up a Policy Eligible for Renewal (1m 23s)
         6.4. Binding a Renewal Without Making Changes (1m 22s)
         6.5. Binding a Renewal With Changes to the Renewal Offer (2m 45s)
7. Policy Servicing  
         7.1. Introduction (0m 34s)
         7.2. Retrieving Policy Documents (0m 56s)
         7.3. How to Verify a Policy's Status (0m 28s)
         7.4. Active Status Defined (0m 36s)
         7.5. When an Active Policy May Be Cancelled (0m 39s)
         7.6. Pending Status Defined (1m 6s)
         7.7. Cancelled Status Defined (2m 28s)
         7.8. How to Contact Founders Insurance (0m 36s)